I rented a Uhaul and when I rented, it was just slightly under 1/4 tank. I drove 13 miles (which was confirmed) and I put 2 gallons of gas in which I had a receipt for. (that would be 6.5miles per gallon) which I am sure it does better as it was pretty much empty. They charged me $50 for fuel as they said it did not matter that I put gas in, and that it can not be returned with under 1/4 tank, even though that is how they rented it. I would not recommend renting a uhaul from this company as this is a scam.
Thank you for sharing your experience. We’re sorry you were unhappy with the fuel charge. We understand your frustration, especially since you stated that you purchased additional fuel during your rental. We did review the rental documentation, and we also have a photo showing the fuel level was below 1/4 tank when the vehicle was returned. The fuel charge was based on the fuel level at the time of return in accordance with U-Haul’s rental policy. We understand that you may disagree with the charge, but we want to be clear that there was no intention to mislead or take advantage of you. We are happy to review the rental records with you if you have questions about how the charge was calculated. We appreciate your feedback and the opportunity to clarify the situation.
